Policies

At KÄRNA, we are committed to delivering high-quality Pilates equipment and ensuring transparency in all our processes. Please read the following terms and conditions carefully before placing an order.

1. Orders

• We accept orders starting from 1 unit, with no maximum limit.

• For custom or out-of-stock items, delivery times range from 60 to 90 days. If delivery exceeds 90 days, a 20% discount will be applied to your order.

• Once an order is placed, changes or cancellations must be requested within 7 days. After this period, no changes or cancellations are allowed.

2. Payment Terms

• A 50% deposit is required at the time of order placement.

• The remaining 50% balance is due once the equipment is ready and arrives at our facilities.

• Payments are accepted via ebanking or bank transfer.

3. Shipping

• Shipping costs are determined after consultation based on your location and order specifics.

• Customers are responsible for customs duties, import taxes, and any additional fees related to shipping outside of origin country.

• We recommend discussing insurance options for shipping. KÄRNA is not liable for any damage or delays caused during transit or customs processing.

4. Quality Assurance

• All KÄRNA equipment is crafted using premium materials and undergoes rigorous quality checks.

• In the rare case of defects or damage upon delivery, please notify us within 7 days to discuss possible resolutions.

• Beyond this time frame, we cannot guarantee support for damaged products.

5. Warranty and After-Sales Services

• After-sales services, including maintenance and support, will be available starting May 2025.

• Equipment sold before this date is sold “as-is” without warranty coverage.

• Warranty terms and conditions will be introduced along with after-sales services.

6. Returns and Refunds

• No refunds are offered on any orders.

• Once production begins, deposits and payments are non-refundable under any circumstances.

7. Delivery Delays

• If delivery exceeds 90 days for reasons within our control, a 20% discount will be applied to your order.

• Delays caused by external factors such as shipping carrier issues, customs, or natural disasters do not qualify for discounts.

8. Governing Law and Disputes

• All transactions are governed by Hellinic Law 

• Any disputes will be resolved through negotiation, arbitration, or local courts, as agreed upon by both parties.

Additional Notes:

1. Custom Orders: We offer customazitions uppon request. All customiziations affect shipping, cost and handling. Ask for more.

2. Contact Us: You can contact us via email